0.0 INTRODUCTION

This handbook defines the quality management system structure and operation of KUANTA CONSTRUCTION.

Our firm quality management system is affected from customer needs, policy and targets, services, scope of woer, process and job completion. As a result of them our firm’s quality management system is designed and started to perform.


0.1HISTORY OF ESTABLISHMENT AND COMPANY PROFILE

KUANTA CONSTRUCTION COMPANY completed many infrastructure and superstructure projects since begining of the of the foundation. Our firm continue it’s works depending on regulations of Ministry of Public Works and Settlement

0.2 PROCESS APPROACH
Our target is providing customer’s and regulations’ conditions completely. We can provide customer satisfaction with this way. So our quality management system consist of targets and process approach. Processes are defined below,(figure:0.1)



Figure: 01 KUANTA CONSTRUCTION Process Cycle


1.0 SCOPE
Quality Management System of KUANTA CONSTRUCTION contains below activities and these activities are done in terms of ISO 9001.Our firm activities are;

“Electric infrastructure, electronic infrastrycture, building, highway, motorway, harbour, pipeline, mass housing, underground, watering area, soil,improvement,overflowing protection, pickling and all kinds of construction and electric works, fittings, production, ihzarat,forwarding,completion, big repair, restoration,environment design,sounding, destruction, reinforcement and installment”

Our firm don’t do any project design and application. Application projects are taken from customer. So article,related with these scope, exclude the standart. If our firm need project design or application, necessary procedures and its appendix will be created.

Our Quality Management System is configured in terms of employer’s and corporated firms’ needs and expectations. At this point posibility of needs and expectataions changes project to project are taken into consideration.Methods and work instructions are used by our firm at the maximum level may be specific for each project. So refrences quality system is defined for each project and worksite.Project management rules are recreated according to specific needs and firm’s principles at the begining of the all projects. In addition to this Quality Management System is applied where our firm jaion the project as a subcontractor. If the corporated firms need special request, these requests are evaluated and than some differences can be made in the Quality Management System.
All rules required in The Quality Management System are applied in our head office and worksites.

2.0 Ascription Standarts

When we create our Quality Management System, ISO 9001:2000 standarts are taken as a refrence. Our firm continue it’s works depending on regulations of Ministry of Public Works and Settlement.
National and international standart, regulations, rules are defined if necessary;

3.0 DEFINITIONS

4.0 QUALITY MANAGEMENT SYSTEM

4.1 GENERAL CONDITIONS
Our Quality Management System is created according to ISO 9001:2000 standarts, all documents are prepared and applied in terms of this handbook’s rules and improvement works are continuing.

In our firm,
1. Processes necessary for Quality Management System are defined and applied in our firm
2. Stages of these processes, their effects and relationship between eachother are defined. (See. Figure : 04)
3. Methods and criterian necessary for processes and controls are defined
4. Information and resources are provided necessary for processes
5. These processes are traced, measured and anlaysed and,
6. Continious improvement is provided in order to reach Quality Management System’s plans and targets.

4.2. CONDITIONS OF DOCUMANTATIONS

4.2.1 General

Our documantation structure is,
1. Quality Policy and Quality Targets
2. Quality Handbook
3. System Procedures
4. Main Procedures
5. Supporting Procedures
6. Instructions, forms related with procedures and,
7. Quality records (See. figure : 03)

Our processes ar defined with highlight title in the procedures documents. 



Figure:02 Classify of the procedures


Main Procedures are defined as documents which can add value for our company and its output is directly related with customer.Main procedures are within the our Quality Management System.

Supporting Procedures are kinds of documents which give support for main procedures, provide continuity and define some prosess.

System Procedures provide continuity of Quality Management System. Moreover it allows staffs for managing,appliying and providing continuity and defining improvement areas of Quality Management System.(See. figure:02)


When create our documantation structure;
• Our organization structure,
• Our services
• Our processes complexity and their relationship,
• Staffs’ experiences and abilities
are taken into consideration.

Documantations are generally created and preserved in the electronic miliev.Copies of our documents are offered for user as a written form. Regulations about creation documents are defined in the documentation control procedures.



Figure : 03 KUANTA Construction Documentation Structure


4.2.2 Quality Handbook

Quality handbook is created and keep under control as defined in the documentation control procedure

Quality Handbook includes,
1. General Operation and information about firm,
2. Organization Structure
3. Scope of Quality Management System,
4. Quality Policy,
5. Quality targets,
6. Procedures is created for quality management system


Figure:04 Process Interaction Figure

4.2.3 Documents Control

All documentation preparation, publishing, distribution, revision and cancellation prcesses are done according to Document Control Procedures.

1. Approval documents before distribution in terms of satisfactoriness and correctness.
2. Revision and updating documents,
3. Providing changes and current revision conditions awareness,
4. Keep necessary documents in the work place,
5. Providing legible, definable and accessible documents,
6. Defining external documents and keep under control of their distributions,
7. Prevent using cancelled documents,if they are saved for some reasons,

4.2.4 Control Quality Records

Our firm create a system in order to prove applying Quality Management Systems according to defined conditions.Related issues are defined in Record Control Procedures.


5.0 RESPONSIBILITY OF ADMINISTRATION

5.1. COMMITMENT OF ADMINISTRATION

KUANTA CONSTRUCTION proves its Quality Management Systems with some commitments are defined below,
1. Instruct to all staffs about importance of meeting customers’ needs according to regulations and legal conditions,
2. Create quality policy,
3. Provide creation of quality targets,
4. Fulfill activities of Administration Examining
5. Improve and apply Quality Management System with providing necessary resources.

5.2. FOCUS ON CUSTOMER
Our firm provides customer satisfaction as difened in articles 7.2.1 Defining Customer’s Needs and 8.2.1 Customer Perception.

5.3. QUALITY POLICY

Quality Policy is created in order to povide institue culture, provide same service aspect for all staffs and conduct for the works by our GENERAL MANAGER. Our Quality Policy is applying in our all activities and departments consistently.

KUANTA CONSTRUCTION QUALITY POLICY
• Our target is making convenient management principles, continuous improvement philosophy and systems according to Quality Management System, improvement its efficiency, increase its market share,benefits and competition power.

• KUANTA CONSTRUCTION follow the new technologies all around the world. Our administration staff, oyr well-trained, qualified, and modern personnels meet our customer neddes according to Quality Management System.

• We run our company with contemporary management methods and we believe our employees form the essence of our company. Therefore we show extreme care to health and safety of our working environment.

• In all our projects, our aim is always to finish the job right on time and with very high quality. We have preserved this attitude in all of our past assignments and we will always maintain it.

As stated in “Document Control Procedure”, our quality policy is announced to all of our employees and we make sure it is well understood by everyone. Our quality policy is revised by our GENERAL DIRECTOR, in meetings held according to “Administration Examining Procedure”, updated if necessary.


5.4. PLANNING

5.4.1 Quality Targets
The management team cooperates with the employees and determines new sets of goals in quality, in “Administration Examining Meetings” held every year in January . These goals are documented in parts and company basis.
Last year’s goals are revised in this meeting and discussed if the goals have been achieved or not.
Next set of goals are debated in this meeting and approved by our GENERAL DIRECTOR. The targets are closely examined over the year and revised if necessary. The procedures for determining goals and revising them is explained in details in “Administration Examining Procedure”

5.4.2 Planning of Quality Management System
1. A Quality Management Representative is designated in our company who closely supervises the our quality goals achievements and the requirements listed in 4.1. Quality Management team plans the Quality Management System, performs the appropriate documentation.
2. In case it is necessary, the General Director, Administrative Coordinator, Technical Coordinator and Head of Departments discuss the achievements in reaching quality goals, factors affecting the quality management system and the decisions are recorded in “Meeting Record Form”.
3. In yearly meetings held according to “Administration Examining Procedure”, the Quality Management System is updated and revised according to changing conditions and the system is checked to maintain its proper operation.


5.5 RESPONSIBILITY, AUTOHORIZATION and COMMUNICATION

5.5.1 Duty, Authorization and Responsibilities
Out management has defined in “Organization Hand Book”, the duties, the authorization, the responsibilities and the relations of employees who have significant effect in quality, announced them to employees according to “Document Control Procedure” and made sure that proper working environment is provided.
An organization schema has been prepared and announced in order to outline duties and responsibilities in a better understandable form (Diagram: 05).

5.5.2 Management Representative
Kuanta has assigned and announced a Quality Management Representative as a part of management team, regardless of any other responsibilities and duties. The duties and responsibilities of the Quality Management Representative are;
1. To form appropriate processes for Quality Management System, to maintain and operate the system.
2. To inform the General Director about the performance of Quality Management System and any other revisions that may be necessary.
3. To make sure, our company is aware of the conditions that are necessary to ensure high quality in our services and products.
More detailed explanation of duties and responsibilities are provided in “Organization Hand Book”.
The Quality Management Representative is also responsible for running the relations between our company and external organizations regarding our Quality Management System.


5.5.3 Internal Communication
Internal communication consists sharing of information and goals, the condition and achievements in reaching these goals, sharing of new services. All announcements regarding the Quality Management System are put on boards located both in head quarter and worksite, distributed over telephone, internet or by mail to all departments. The internal communication designed according to our Quality Management System is described in details in “Communication Procedure”.


Diagram: 05 

5.6 REVISION OF MANAGEMENT

5.6.1 Overall
General Director of KUANTA, discusses the performance of Quality Management Systems and its effects at least once a year in meetings held according to “Administration Examining Procedure”. The meeting records are kept according to “Records Control Procedure”.


5.6.2 Revision Inputs
The meeting agenda is determined prior to meeting date, with headings below;
a. Discussion of the results of most recent inspection (internal and external investigations)
b. Discussion of customer feedbacks and complaints
c. Sufficiency of processes and products
d. Status of corrective and preventive actions
e. Evaluation of supplier performance (including subcontractor companies)
f. Evaluation of previous decisions and results
g. Discussion of possible revisions and modifications in Quality Management System
h. Suggestions


5.6.3 Revision Outputs
Results of revisions in meetings and decisions are recorded and announced to employees by Management Representative and/or any other employee assigned by the management. Meeting records and details are prepared according to “Administration Examining Procedure”. The meeting outputs contain the following;
a. Improving the efficiency of quality management system and processes.
b. Improving quality of products according to customer needs
c. Resources requirements

6.0 RESOURCE MANAGEMENT

6.1. Providing Resources
The resources necessary to ensure that our Quality Management System is maintained, revised, improved and customer needs are met, are classified according to;
a. Human Resources
b. Technical Resources
c. Working Environment

6.2. Human Resources

6.2.1 Overall
Our company takes all precautions to sustain the education, knowledge, ability of our employees to maintain the quality of our services and products. All details about choosing staff, orientation and management are described in “Human Resources Procedure”.


6.2.2 Perfection, Consciousness and Education
The adequacy of an employee to our company is explained in “Organization Hand Book”.
An “Education Procedure” has been defined to determine and plan the education needs of employees of our company.
The new employees are to take orientation training where they are informed about the importance of their duties, about our Quality Management System and how to benefit from it to reach company goals.
The training records are kept in accordance with “Records Control Procedure”.

6.3. Technical Details

Tools-Machinery and Equipment Needs
In order to maintain level of excellence and quality in our services and products, all tools, equipment and machinery are purchased according to “Purchasing Procedure”. The tools and machinery are periodically maintained and serviced in accordance with the “Machinery and Equipment Park Management Procedure”. The need for equipment, tools, communication, transportation in worksites are determined according to “Determination of Project Organization and Preparing of Master Plans Procedure” and are supplied according to “Worksite Management Procedure”.

Software and Hardware Needs
The latest versions of software and hardware used in our company to keep records, prepare documentation, to share information and to backup data.


6.4. Working Environment
The most proper working environment is provided to employees in order to ensure high quality in our services and products. Our company believes in the importance of a comfortable working environment to please our customers. For this reason, the safety, health and comfort of working environment are closely supervised.
The appropriate environment is prepared both in head quarter and worksite to please employees. The relevant procedure has been defined in “Determination of Project Organization and Preparing of Master Plans Procedure” and “Worksite Management Procedure”. The preparation of worksite is defined as; construction of management building, worksite depot and dormitories in accordance with the law.

7.0 PRODUCTION

7.1. Production Planning

Our company plans processes, procedures, workforce and infrastructure to start production. The planning stage is prepared with following considerations;
a. The requirements and goals settled down in contract with the customer
b. The preparation of resources and documents necessary for the production/service
c. Investigations, tests, revisions and modifications on final product to meet requirements
d. Records as proof to requirements listed in contract are met

The details for production planning are explained in “Determination of Project Organization and Preparing of Master Plans Procedure”. Before carrying on with production/service, work schedule is prepared and all tasks are performed in accordance with this schedule.
Process interactions are indicated on Diagram: 04

7.2. Customer Relations

7.2.1 Determination of Customer Desires in Production
The customer needs in production or services are determined according to “Bidding Following Procedure”. In this process the following are taken into account;
a. Customer needs and desires
b. Law requirements
c. Additional terms determined by our company for use of our products/services
d. Production characteristics

7.2.2 Revision of Demands on Product
Our company revises the needs and demands of our customers regarding our products and/or services according to “Bidding Following Procedure”, prior to signing a contract. During this revision, the following terms are kept in mind;

a. Full identification of the service required
b. Agreement upon the revisions and changes to be made
c. Whether our company can meet the requirements or not
d. All records and kept as stated in “Records Control Procedure”.
e. Possible demands for changes in product during production are evaluated as stated in “Worksite Management Procedure”.
f. The intermediate acceptance and permanent acceptance processes are performed as stated in the contract.
g. Control of all contract documentation are performed as stated in “Document Control Procedure”.

7.2.3 Communication With Customers

Our company maintains communication with customers as stated in “Bidding Following Procedure”, “Determination of Project Organization and Preparing of Master Plans Procedure”, “Worksite Management Procedure” and “Communication Procedure”. Customers contact our Worksite Chief in case a change in production is demanded.



Our company does not perform project design instead projects are received from the customer directly. For this reason, item 7.3. is not available for our company.


7.4. Purchasing
7.4.1 Purchasing Process
All purchasing is done according to “Purchasing Procedure” and procedures are well defined in this procedure.
Our company evaluates the performance of suppliers in accordance with “Supplier Performance Evaluation Procedure” and selects and reevaluates suppliers accordingly. Selection and performance criteria are described in the relative procedure.
Evaluation results are recorded and saved according to “Records Control Procedure”.

7.4.2 Purchase Information
Our company determines the purchasing details according to “Purchasing Procedure”. The materials to be used during production are to be determined according to the contract with the customer.

7.4.3 Verification of Purchased Product
Verification is performed as stated in “Testing and Experimenting Procedure”. Purchased product is returned immediately if it fails to pass tests and controls.

7.5 Providing Production and Service

7.5.1 Controlling the Production and Service Process

All technical and main processes are performed provided that;
a. Documents containing project details, information and requirements are in hand
b. Work procedures are defined
c. Proper tools, machinery and equipment are supplied
d. Watching and tracing tools are present
e. All surwaying, watching and tracing actions are complete
f. Completion of production and handover right in time.
For this purpose, our company has prepared “Determination of Project Organization and Preparing of Master Plans Procedure” and “Worksite Management Procedure” to identify these procedures.

7.5.2 Validity of Product/Service Processes
The validity of a process is determined after destructive testing of a product or after use of a product for certain period. These kinds of processes are identified as “Special Processes”. Main special process in our company is welding and special requirements are expected to be met by personnel in charge.

7.5.3 Identification and Tracing
As stated in relevant procedure, all productions are recorded with who, when, where and what information. Products received at worksite are accepted by worksite chief and identified after testing. Similarly, subcontractor records are kept and traced for future reference.

7.5.4 Customer Values
Projects provided by customers are conserved at Technical Coordinator’s possession. Technical Coordinator will only handover these projects by signature. In case of any revision on these projects, revision number is increased by “1” and in case of any damage to project documents, customer is contacted immediately according to “Communication Procedure” and necessary actions are taken as stated in “Corrective Action Procedures”.

7.5.5 Preserving the Product
Construction materials used for production are identified at worksite and preserved with appropriate protection against damage. In case a faulty material is detected, proper actions are taken as stated in “Faulty Product Procedure”.
Maintenance of products after production is performed as agreed in contract with the customer.

7.6. Tracing and Measurement Devices Control
The equipment used for tracing and measuring in worksites are calibrated and validated according to “Machine and Equipment Park Management Procedure”. Service and calibration reports are preserved until worksite is closed.
In case when calibration and validation are detected to be faulty, all measurements from past are examined and investigated. Problems are identified and customer is informed accordingly.

8.0 MEASUREMENT, ANALYSIS and IMPROVEMENT

8.1. Overall
Our company applies the following in order to watch, analyze, to measure and to improve the effectiveness of our Quality Management System.

8.2. Observation and Measurement

8.2.1 Customer Satisfaction
As a way to measure our Quality Management System performance, our company carefully watches over the customer comments and level of satisfaction. The procedures are indicated in “Customer Perception Measurement Procedure”.
The signing of acceptance document which is prepared during production, temporary and permanent acceptance stages is taken into account as level of customer satisfaction. The results of Customer Perception Measurement is evaluated in annual meetings of administration.

8.2.2 Internal Investigation
“Internal Investigation Procedure” has been prepared in order to verify that our Quality Management System is compatible with ISO 9001:2000 and meets the requirements of this standard and also to identify any inconvenience.
This procedure indicates the methods to be applied to perform the internal investigations and for planning, reporting results and saving records.
Quality Management Representative prepares Internal Investigation plan every year in January and the plan is approved in annual “Administration Examination Meeting”.
Any actions to be taken against an inconvenience detected during internal investigations are described in “Internal Investigation Procedure” and “Corrective Actions Procedures”.

8.2.3 Process Observation and Measurement
Quality Management, Resources Management, Document Management, Record Management, Planning and Internal Communication, Market Research, Understanding Customer Needs, Customer Relations, Product Design, Purchasing, Production/Service, Observing and Measuring, Preserving, Service, Fault Management, Education, Internal Investigation, Administration Examining, Continuous Development are our processes included in our Quality Management System.
All processes are controlled and supervised by international investigations and evaluated during administration examination actions.
Production planning is supervised according to Work Plan and measured accordingly.
Production processes are controlled and supervised by “Testing and Experimenting Procedure”
The results of measurements and observations on effectiveness of a process and procedure are evaluated within our company and incase planned goals are not reached, the necessary actions are taken immediately.
Project acceptance procedures are performed as stated in “Worksite Management Procedure”.

8.2.4 Product Observation and Measurement
Our company constantly checks whether all requirements and conditions of customer contract is fully met or not and the project is completed in time. This control mechanism is operated in accordance with “Determination of Project Organization and Preparing of Master Plans Procedure” and “Worksite Management Procedure”.
At every stage of the production, acceptance documents are preserved in safe environment as proof of compatibility with customer contract.

8.3. Faulty or Inappropriate Product Controls
Our company has explained the details regarding a faulty product and actions to be taken in “ Faulty Product Procedure”. This procedure describes the relevant responsibilities and duties to i dentify the faulty product, to take necessary precautions and to prepare an appropriate report for records.

8.4. Data Analysis
Our company has prepared “Data Analysis Procedure” in order to determine where and how certain development actions should be applied to preserve the Quality Management System effectiveness. In this procedure, the types of methods to be applied for data analysis, data collection method, data processing method and necessary precautions are identified.

8.5 Improvement

8.5.1 Continuous Improvement
Our company pays special attention and gives importance to constant improvement in our quality management system.
In meetings held according to “Administration Examination Procedure”, our Quality Policy, Quality Management System, investigation and data analysis results are gathered together to plan necessary precautions, revisions and updates in applications for better results.

8.5.2 Actions and Activities
“Corrective Actions Procedure” is prepared to determine the inconveniences and their causes. The causes for problems and faults are carefully investigated to make sure the same fault is not repeated in future.
In this procedure, it is also defined when to apply corrective actions and by whom they will be applied. The corrective actions are taken according to following feedbacks;
a. Faults detected during production
b. Customer complaints
c. Internal investigations
d. External investigations
e. Administration Examination Meeting

8.5.3 Preventive Actions
Preventive actions can be applied by all employees to prevent any inconvenience in the quality system. Application of these actions can be made in following stages;
a. Detection of potential faults and their possible causes
b. Determination of actions to prevent any possible fault and applying these actions
c. Recording of results and evaluation.
Details have been indicated in “Preventive Actions Procedures”.